Shipping

Cost of shipping

The cost of each shipment will be calculated and detailed at the time of confirming the purchase for approval provided by the customer before confirming the payment and will mainly depend on destination.

  • Spain: 5€

  • Rest of the world: 10€

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

*Please be aware that Inés Susaeta® does not have any control for any duties, customs and taxes levied by the country or zone your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country or zone.

Delivery dates

Orders of available products at the online shop, are prepared at the time that payment has been confirmed and at the following times:

  • Monday to Friday from 9:00h to 14:00h

Orders placed outside these hours will be prepared the next business day. No shipments are made on Saturdays, Sundays or bank holidays.

The shipping times are:

  • Spain: from 1 to 2 working days

  • Rest of the world: from 3 to 5 working days 

Returns

To proceed with the return of an item purchased at the online store, you must send us an email to info@inessusaeta.com no later than 15 working days from receipt of the product, explaining the reason for the return to help us to improve.

Items must be returned in their original condition with their original packaging and may not be used or damaged. The product must be sent to the following address: Calle Sabino Arana, Nº66, 48640 Berango (Vizcaya).

*Until we receive the item in our showroom is at your own risk. We recommend you to ship the item by courier or registered post and that you retain proof of sending. The shipping cost of this is borne by the buyer.